Website Management



DirectNIC Account ID: 366204



To get to cPanel to manage hosted domains
1. login to DirectNIC account
2. Select Manage Hosting
3. Select BCG in the list of hosted domains (only one as of 3 Jan 17)
4. Select "Launch DirectNIC Hosting Console" located in blue box in upper R corner of page.



Note:
Addon domain allows visitors to reach a subdomain of your site by typing the addon domain's URL into a browser. This means that you can host additional domains from your account, if allowed by your hosting provider. Addon Domains Subdomains are relative to your account's home directory. The icon signifies your home directory which is /home/jjrochio. This feature must be enabled for your account before you can use it. Addon domains will not function unless the domain name is registered with a valid registrar and configured to point to the correct DNS servers.

Subdomains are URLs for different sections of your website. They use your main domain name and a prefix. For example, if your domain is bahamascruisersguide.com a sub-domain of your domain might be support.bahamascruisersguide.com.
Subdomains are relative to your account's home directory. The icon signifies your home directory which is /home/jjrochio.

DirectNIC Hosting Plan:
Pro Hosting Plan; $4.48/mo
  • 100GB Disk Space
  • 1000GB Data Transfer
  • 100 POP3 Emails
  • 50 MYSQL Databases
  • 5 FTP Accounts
  • Up To 15 Hosted Domains
  • Up To 150 Sub Domains


Nameservers:
New Website Setup Process:

Purchase Domain
Login to DirectNIC account.
Go to Dashboard
Select Manage Hosting
Click on bahamascruisersguide.com to edit Pro Hosting Account
Add new domain as add-on (or subdomain)
Go back to Dashboard
Select Manage Domains
Select new domain
Select Edit Nameservers
Use menu window to Select Hosting Default for name servers
Select Submit to make change.
— New domain should become available in < 24 hrs.

Note: UID & PW for DirectNIC account can be used to publish website files via FTP to any of the hosted domains. ALSO each domain has a separate UID and PW for publishing.


Help Chat 3 Jan 17
you: Happy New Year, John. I bought a new domain and added it to my hosting plan; however now I cannot publish any of my websites to the hosting system. A uid & pw issue.

One moment while I take a look at your account

you: the hosting plan is under bahamascruisersguide.com
John S.: How are you attempting to publish your site? FTP or file manager or something like dreamweaver?
you: I use RapidWeaver and it uses FTP. The uid and pw I have used in the past to publsh is the same as those for my directnic account. However then no longer work.
John S.:
What error are you getting if any?

you: "Your sign-in details are incorrect, please reenter them and try again."
John S.:
Let me check and make sure there are no blocks on your IP

you: OK
John S.: Please attempt to publish your site one more time.
you: The problem started after I purchased the new domain and then added it as a new add-on domain
you: Error message from Rapidweaver : login denied
John S.:
The new domain is thepopularloser.com?

you: yes
John S.:
What are you using for your username?

you: jjrochio
you: attempts to publish to any of my existing sites also fail
John S.: For troubleshooting purposes can you attempt to login to your hosting console here: https://web128.dnchosting.com:2083
John S.:
Were you able to complete that step Joe?

you: No. When I used my jjrochio UID and main pw
John S.:
You may be using the wrong password. Your Directnic account username and your Hosting Console/FTP username are the same but the password is likely different.

John S.:
You can update your FTP/Hosting Console password here: https://directnic.com/my/services/edit/2539

you: will do that now
you: That brought me to the pro hosting plan page. What next.
John S.:
In the account information box on the right click Reset Password

you: reset
John S.:
And attempt to login here again: https://web128.dnchosting.com:2083

you: OK, that got me to cpanel
John S.:
Ok, we have verified you are not blocked and can log in as long as the correct credentials are being used.

John S.:
Try that new password in rapidweaver now

you: trying
you: OK it worked. Please confirm: all 5 of the websites being hosted use the same UID and then new PW for publishing?
John S.:
You can publish to all sites being hosted on your pro hosting plan using the same username and password.

you: Could they have individualized UID and PW???
John S.:
They can and currently do.

John S.:
These are FTP accounts and are visible in your Hosting Console in the Files section

you: So if I change the PW for a website there, I can publish to it with main UID/PW and the site's UID/PW???
John S.:
Yes, you can publish with either login information

John S.:
When using the main user and password you will need to specify the publish directory

you: Great. Another question: Pro hosting plan says it can have 15 hosted plans. Im a bit confused about difference between hosted, add-on, and subdomains.
John S.:
hosted and addon domains basically mean the same thing.

John S.:
subdomains are the prefix that come before the domain name, such as shop.thepopularloser.com

you: I noticed when I created the new addon domain a new subdomain was also created
John S.:
correct. When adding a new domain a subdomain is created for the new domain.primary domain (in this case it created thepopularloser.bahamascruisersguide.com
John S.:

Help Chat 4Jan17

 I purchased a new domain and added it as an add-on domain to my pro hosting plan under bahamascruisersguide.com. Yesterday I uploaded a site prototype and checked via cPanel File Manager that the files got where they were supposed to go. However, attempts to access the site at www.thepopularloser.com results in the DirectNIC notice that the site is under construction. What have I missed / failed to do?
David:
Alright, I will be glad to have a look at your domain to see what may be causing our Under Construction page to still appear.  One moment please.

you: thanks, David
David:
OK, I see the issue.  You properly added the site to the hosting plan, but you have not yet pointed the domain name to our hosting servers.  You can do so from this page:

https://directnic.com/my/services/edit/1804572

scroll to the bottom and in the Details section, click the Edit link next to the Nameservers.  

David:
Then in the pop up window, select Hosting Default from the name server profile drop down menu and click the Submit button to save.

David:
Keep in mind that the name server changes will take 24-48 hours to take effect.

you: OK I will try that.
David:
Yes, once you do that, you should see your site resolve within 48 hours of the change as the DNS propagates.

David:
Is there anything else I can assist you with today?

you: I guess I'm dense but the link takes me to the cPanel and I can't find the link you cite...
David:
https://directnic.com/my/services/edit/1804572

David:
that should be your domain management page.

David:
And if you scroll down, there is a Details box.

David:
Do you see that?  or something else?

you: I
you: Ive got details box for the hosting domain
David:
that should be for thepopularloser.com

David:
and in the Details box, you should see the current name servers (ns0 and ns1.directnic.com).  

David:
Click the Edit link next to those name servers.

David:
then in the pop up window, from the name server profile drop down menu, select Hosting Default and click the Submit button to save

you: OK, I found it and set to hosting default. Thanks. I've done this operation several times in the past but the process remains a challenge not at all intuitive. Perhaps a note when a new domain is added to hosting plan
David:
I understand.  I will send a note to our development team to see if they may be able to do something like that.
you: